Shop By Category
You can shop by department by clicking on the links on the left under “Departments”, or by clicking the 'Browse Products' link along the top. On clicking the department name, you will be presented with all the products currently available in that department.
Searching For Products
Type a product name or number into the search bar . You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or place the item in your basket. To bring up a wider range or results, try limiting your search to one word. If you cannot find a particular product for a category, simply email us and we will do our best to find it for you.
Recommend to a Friend
You can recommend any of our products to your friends by clicking on the 'Email a friend' link on the product pages. In the window that appears, you can provide your name, email and friend's name and email. Type any message for your friend and click "Send". We'll gladly send your message with a link to that recommended page to your friend.
Methods Of Ordering
Mouse to Minx gives you 2 easy options to place an order. You may do one of the following:
- Order online
- Order by FREE Phone: 0800 007 6440
Your credit card transactions are secure. All on-line orders are encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted. We currently have the option of paying by debit card/credit card.
Methods Of Payment
We accept Delta, Visa, Mastercard, Switch, Maestro, Solo, JCB, Visa Electron.
Place An Order
Placing an order is simple. Simply navigate through our site to the products you want and when you've chosen the item, click the 'Buy Now' button. You'll then be forwarded to our cart page where you can either checkout immediately or continue shopping.
Edit My Order
If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order. Our e-mail is firstname.lastname@example.org
Cancel My Order
If you wish to cancel your order after it has been placed, simply call us on 0117 927 2001, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel it. Instead, you will need to return your order immediately it arrives, and apply for a refund.
Returns, Refunds and Exchanges: our policy
We know it's sometimes necessary to return or exchange an item. We want to offer our customers great satisfaction with a service to match, so if you are unsatisfied with any order that you have received then you may return it to us within 14 days of receipt. The item must be returned unused and in the original packaging that it was sent. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse.
For reasons of hygiene, we cannot refund or exchange the following products unless they are faulty: personal grooming products, cosmetics, pierced jewellery, and frilly knickers.
When returning any items please enclose a copy of the invoice or a note with your name and invoice number clearly stating whether you require a refund or an exchange. If you do not enclose an invoice or letter with your details then we will not be able to tie the return up with your order.
Unfortunately we do not refund postage if an item is returned. However, If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. We recommend that you return items by recorded mail as we cannot be held responsible for any missing parcels.
Please return to:
Mouse to Minx,
7 Christmas Steps, Bristol BS1 5BS
Important returns note: we cannot be liable for items sent unrecorded. For your protection we recommend that you use a recorded-delivery service. We will issue a full refund on the price paid for the item within 30 days
None of the above returns policy definitions affect your statutory rights.
Refunds will be made in the same method a payment was received. For example if you have paid by credit or debit card then we will make a refund directly to the card that was used to make payment.We will write to confirm your return has been processed. You will receive your refund credit within 2 to 3 weeks after you post the goods back to us.
Please note that refunds bought as presents can only be given to the original payer, and if you decide to swap an item, we can’t stop the payer knowing.
If you would like to exchange an item please follow the return instructions above. We will confirm receipt of your return and confirm that the replacement product is in stock. Exchanges will be sent out 2-3 days from confirmation of receipt.
Create An Account
Shoppers who create a personal shopping account with us, will be able to store all of their billing information with us, thus preventing having to enter it every time.Your data is kept exclusively for Mouse to Minx and not shared with a third party.
To create an account, simply select "My Account " at the top of the page. From there, you will be able to register with us. You will also be able to register during your check-out process. If you do not wish to create an account with us, but wish to have your information stored for future orders, simply click the "remember me" option at the bottom of the billing/shipping page. The next time you come to our site, your billing and shipping information will be pre-filled for you. In order to take advantage of this feature, you must have your "cookies" enabled on your computer.
Forgot Username or Password
If you forgot your username or password, simply go to the "My Account " screen and choose "Forgot my password". You will then be able to enter your email address and we will email you your username and password within a few minutes.
Edit Account Information
If you wish to edit your account information, simply click the "My Account" button located at the top of the page. Enter your email address and password then click the "Sign In" button. Click on the "Update Your Profile" button and change any information you wish to change then click the "Update Profile " button located at the bottom of the page when you are finished.
View Past Orders
To View your past orders, log into your account and click the link on the welcome page.
All orders are packaged with great care to ensure safe delivery. Orders are delivered by Royal Mail Standard Parcels service. UK registered is available on request. Large orders may be subject to additional charges please contact us for details.
|UK standard|| 4-6 working days||£4.95|
|UK Registered|| 1-3 working days ||£10.00|
|EU standard|| 8-10 working days||£6.00|
|Rest of the World Airmail|| 8-14 working days||£12.00|
How long does my order take to arrive?
We aim to despatch all orders within 3-5 working days of receipt of payment.
Please note that we do not have despatch facilities over weekends so the next working day would be Monday (excluding UK bank holidays).
Estimated delivery time for EU orders is between 8-10 working days, and for the rest of the world 8-14 working days
We do offer international shipping. Please refer above for delivery costs and delivery times.
Lost or Damaged Shipment
Please contact us on 0117 927 2001
Open Monday to Friday: 0900– 1800
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
Your online credit card transactions are secure with Mouse to Minx. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information.